We are here to help
WhatsApp is the fastest way to get help. For detailed issues, email us and include your practice name, EHRPro version, and a screenshot if possible. For duplicate payments, payment errors, or license activation issues after purchase, contact support@ehrpro.in — see our Refund Policy.
Common topics we help with
Pick the closest match — it helps us route your request faster.
Portal account & installation
Portal signup, EHRPRO key, and Windows install with EHRPro-Clinic-Setup-v1.2.2.exe.
Activate & admin setup
Activate on this PC, create admin user, and save your recovery code.
Renew & sync license
Renew on the portal, then Sync/Renew inside the app License page.
Backup & restore
Local Backup ZIP, restore, and machine-bound transfer between PCs.
OPD & daily use
Quick OPD, Medical Store, Voice Rx, tokens, printing, and billing.
Payment & billing
Online checkout, GST invoices, renewals, and payment or billing issues — see our Refund Policy.
Offline & online activation
Online EHRPRO key activation or offline .lic import when provided.
Include these details
Helps us diagnose on the first reply.
Practice name
Clinic or hospital name on your account.
EHRPro version
From Help → About or the installer you used.
What you tried
Steps taken and any error message shown.
Screenshot
Photo of the screen or error dialog if possible.
Prefer a guided walkthrough?
Book a live demo of the local Windows install — or open the portal for your EHRPRO key.