Refund Policy
EHRPro is a product of Nivzen Onlyne Deals LLP, known as Nivzen Technologies. This Refund Policy explains how refunds and cancellations work for EHRPro software subscriptions and license purchases made through https://ehrpro.in/ or the customer portal.
1. What you are purchasing
EHRPro is licensed software for Windows. When you pay through our website or customer portal, you are purchasing a time-limited subscription or license to use EHRPro on the PC(s) covered by your plan, along with updates and support for the licensed period as described on our Pricing page and in your order confirmation.
EHRPro is a digital product. There is no physical shipment. Delivery, activation, and access are described in our Shipping & Delivery Policy.
2. Pricing, GST, and invoices
Plan prices shown on the Pricing page are typically listed as a base amount plus GST (currently 18% for applicable Indian supplies, shown as CGST/SGST or IGST on your tax invoice depending on billing state). The total payable amount is shown before you complete payment.
GST invoices are issued by Nivzen Onlyne Deals LLP (GSTIN 24AATFN3030G1ZE) for qualifying purchases. Refunds, when approved, are generally processed for the amount actually paid, in accordance with applicable tax rules.
3. 30-day free trial
EHRPro offers eligible customers a 30-day free trial so you can evaluate the software before purchasing a paid license.
During the trial, you can install EHRPro on a supported Windows PC, activate with a portal trial license key, and use the product to determine whether it meets your clinic’s requirements. We encourage you to complete this evaluation before making a paid purchase.
Trial registration may require information such as your name, email address, phone number, and clinic or facility name. See our Privacy Policy for how we handle trial and account information.
No payment is required to start the trial when offered through the customer portal. Trial terms and feature availability may be subject to the plan or limitations stated on the website.
4. Paid purchases
Once you complete a paid license purchase after your trial (or without using a trial), the transaction is for a digital software license as described on our Pricing page.
Paid license purchases are generally non-refundable. Because you can evaluate EHRPro during the free trial, we expect customers to decide whether the product meets their needs before paying.
Partial refunds for unused subscription time, change-of-mind, or dissatisfaction after purchase are not guaranteed.
5. Limited exceptions
Refunds are not automatic and are not promised for every situation. We may consider a refund in limited cases, such as:
- Duplicate payment — you were charged more than once for the same order.
- Genuine payment error — a clear processing or billing mistake occurred.
- License not provided or activated — payment completed but the purchased EHRPro license cannot be provided or activated due to an issue attributable to Nivzen Onlyne Deals LLP after reasonable support efforts.
- Other exceptional cases — at the discretion of Nivzen Onlyne Deals LLP, where appropriate and consistent with applicable law.
To request review of a payment issue, contact us at support@ehrpro.in with your registered email, invoice or payment reference, and a brief description of the issue.
6. Situations where refunds are typically not available
Refunds are typically not available when:
- You purchased after using the free trial and later decide the product is not suitable for your workflow.
- The software works on a supported PC but you no longer need the product or chose not to renew.
- Issues arise from unsupported hardware, unsupported operating systems, third-party software conflicts, or failure to follow documented installation steps after support guidance.
- Loss of local data due to lack of backups, device failure, or unauthorized access on your premises.
- Violation of our Terms, EULA, or acceptable use rules.
- Trial or complimentary licenses issued at no charge.
7. Subscription renewal and cancellation
EHRPro subscriptions renew for the billing period shown at purchase (for example, monthly, half-yearly, or yearly) unless you choose not to renew before the next billing date.
You may stop future renewals by not paying the next renewal invoice or by contacting us before renewal. Cancellation stops future charges; it does not automatically entitle you to a refund for the current paid period unless a limited exception in Section 5 applies or required by law.
After a subscription expires, you may retain access to existing local data in the software, but updates and support may be limited as described in our Terms.
8. Payment gateway issues
Failed payments: If a payment fails, no license is activated and you are not charged. You may retry checkout from the customer portal.
Duplicate payments: If you were charged twice for the same order, contact us with both transaction references. After verification, we will refund the duplicate amount or apply it as credit, as appropriate.
Unauthorized transactions: If you believe a payment was made without your authorization, contact us immediately and also notify your bank or payment provider. We will cooperate with reasonable verification steps.
Online refunds, when approved, are typically returned to the original payment method through Razorpay or the original payment channel. Processing time depends on your bank or payment provider and may take several business days.
9. Offline / bank transfer payments
If you paid by bank transfer or another offline method arranged with our team, refund eligibility follows the same principles above. Approved refunds will be sent to the bank account from which payment was received, subject to verification.
10. How to request a refund
Email support@ehrpro.in with the subject line “Refund request — EHRPro” and include your purchase details. You may also reach us via the Contact page or Support page.
We aim to acknowledge refund requests within a few working days. Approved refunds are initiated after verification; timing to receive funds depends on the payment method.
11. Relationship with other policies
This Refund Policy should be read together with our Terms & Conditions, EULA, and Privacy Policy. If there is a conflict, the Terms govern the contractual relationship; this policy describes our commercial refund practices.
12. Contact
Nivzen Onlyne Deals LLP (Nivzen Technologies)
GSTIN: 24AATFN3030G1ZE
Registered address: D-1202 Malabar County 3, Tragad Road, Behind Nirma University, Ahmedabad, Gujarat - 382481, India
Business address: Nivzen Technologies, 110 - 1st Floor, Ganesh Glory, Jagatpur Road, Gota, Ahmedabad - 382481, Gujarat, India
Email: support@ehrpro.in
Phone: +91 8733930330
Contact page: https://ehrpro.in/contact