Shipping & Delivery Policy
EHRPro is a product of Nivzen Onlyne Deals LLP, known as Nivzen Technologies. EHRPro is a digital software product. No physical goods are shipped for standard license purchases. This policy explains how access, download, and activation are delivered after payment.
1. Digital delivery only
When you purchase EHRPro online or through an authorized offline payment arranged with our team, you receive a license to use the Software — not a physical box or hardware. Standard EHRPro purchases do not include courier or postal shipment.
2. Payment confirmation
After successful online payment through Razorpay (or after we confirm an offline bank transfer where applicable), you receive:
- Payment confirmation in the customer portal.
- A GST tax invoice by email where applicable.
- License activation details tied to your portal account (EHRPRO license key or authorized offline license file).
If payment fails or is pending verification, the license is not activated until payment is confirmed.
3. Software download
The Windows installer (EHRPro-Clinic-Setup-v1.2.2.exe) is available from our Download page and the customer portal. You download and install the Software on your own Windows PC at your clinic or hospital.
Download links may be updated when new versions are released. Active license holders can access current installers through the portal or download page.
4. License and activation
Delivery of the product is complete when your license is issued and you can activate EHRPro on a supported Windows PC using:
- Your EHRPRO license key from the customer portal (online activation), or
- An authorized offline .lic file where provided for your environment.
Activation typically occurs immediately after successful payment and portal login, subject to system availability. If activation fails, contact Support.
5. Installation
You (or your IT staff) install the Software locally. Installation guides and support are available on our Support page. We provide reasonable assistance for standard installation on supported Windows environments during business hours.
Internet is required for initial portal signup, download, activation, and renewals. Day-to-day clinical use can continue offline after activation.
6. Renewal and continued access
Subscription plans cover a defined period (for example, monthly, half-yearly, or yearly). Before expiry, renew through the customer portal, then use Sync/Renew inside the Software’s License section to extend access to updates and support.
Local clinical data remains on your PC; renewal affects license validity and updates, not physical delivery.
7. Problems accessing purchased software
If you completed payment but cannot download, receive a license key, or activate within a reasonable time:
- Check your portal account and registered email (including spam).
- Contact us at support@ehrpro.in or via Support with your invoice or payment reference.
- If you completed payment but cannot download, receive a license key, or activate, contact us with your payment reference. If the purchased license cannot be provided due to an issue attributable to Nivzen Onlyne Deals LLP, our Refund Policy may apply.
8. Contact
Nivzen Onlyne Deals LLP (Nivzen Technologies)
GSTIN: 24AATFN3030G1ZE
Registered address: D-1202 Malabar County 3, Tragad Road, Behind Nirma University, Ahmedabad, Gujarat - 382481, India
Business address: Nivzen Technologies, 110 - 1st Floor, Ganesh Glory, Jagatpur Road, Gota, Ahmedabad - 382481, Gujarat, India
Email: support@ehrpro.in
Phone: +91 8733930330
Contact page: https://ehrpro.in/contact